Monthly Archives: October 2004

The Customer Service that Keeps on Serving

After moving to the DC area a few months ago, I signed up for Comcast high speed internet. The service has been wonderful, no complaints whatsoever. As part of their promotion, they were giving away free web cams. So I went to the web-site and filled out the form. I got the Logitech QuickCam Messenger in the mail a few weeks later. Then, yesterday, I got TWO more ony my doorstep. Not wanting to unlawfully benefit from their mistake, I wrote them a quick note:

When I signed up for Internet, I took advantage of the free web cam offer. I received mine a few weeks ago, but yesterday I got TWO more in the mail from you. I would just like to know what to do with the extras. I’ll gladly keep them, but if you need them back, I can return them.

I thought that was simple enough. Was I wrong? I received this in reply:

Dear Benjamin Watson,

Thank you for contacting Comcast Communications.

We have received your question regarding the receipt of two free webcameras.

We appreciate you taking the opportunity to inform us of this matter.

All gift selections are final. Returns will only be accepted if the item is deemed defective, damaged, or if the wrong selection was fulfilled.

Merchandise must be in new condition with its original packing and accessories intact. In such cases replacement product will be sent to the customer at no cost. If the returned product is found to be neither defective, damaged nor incorrectly fulfilled, the customer must pay all shipping costs. There will be no convenience returns.

If the product is defective, damaged or incorrectly fulfilled, please contact us by email at <e-mail snipped> and we will assist you in the return. We hope this information will be helpful towards answering your inquiry.

Thank you for your patronage.


<name snipped>

Comcast Customer Care

Hilarious! I still don’t know if they realize they sent me three free products instead of just one?

So now I have 3 brand new webcams, plus the one I already had! I can hook one up to each computer! At Amazon, they are selling for $34.97 apiece. I got quite a deal!