I’ve been meaning to write about this software for a while. When I started my current job, all software development was done by an outside contractor. I quickly took over, and that necessitated implementing a lot of tools and procedures to handle our large C++ and C# code base.
Choosing Subversion for source control was easy–free, open source, better than VSS and CVS.
Bug tracking software was a little harder. There are a lot of packages out there. I eventually decided on a great little package called BugTracker.Net. It’s written by a gentleman named Corey Trager who does it in his spare time. It’s a very simple system, and doesn’t provide a lot of the heavy-weight features of more complete packages, but if you’re a small team (like I’m in), then it could be perfect. I really appreciate Corey’s web-site, because he acknowledges that it’s not written with every scenario in mind. In fact, he even publicizes comparisons of his system with other popular tracking systems out there.
That said, there is a good degree of customizability in it, and it really was easy to setup, upgrade, configure, and customize.
Some of the features:
Suitable for tracking helpdesk customer support tickets as well as software bugs.
Sending and receiving emails is integrated with the tracker, so that the email thread about a bug is tracked WITH the bug.
Allows incoming emails to be recorded as bugs. So, for example, an email from your customer could automatically be turned into an bug/ticket in the tracker.
Allows you to attach files and screenshots to bugs. There is even a custom screen capture utility [screenshot] that lets you take a screenshot, annotate it, and post it as a bug with just a few clicks. (inspired by Fogbugz)
Add your own custom fields.
Custom bug lists, filtered and sorted the way you want, with the columns that you want.
You can display bugs of a certain priority and/or status in a different color, so that the most important items grab your attention.
Configure different user roles to see different lists of bugs. For example, a developer might see a list of open bugs. A QA analyst might want to see a list of bugs ready for testing.
Like I said, if you’re a small team that just needs to coordinate on issues, this platform could be perfect.
(BTW, this is not a sponsored post–I just want to point out some software that I like).